Accessibility Statement

Last updated: February 11, 2026

Our Commitment

PartsTrace is committed to ensuring digital accessibility for people of all abilities. We believe that every person deserves to use our service with dignity, equality, and independence, regardless of their abilities or the technology they use.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking solutions that will bring all areas of our site up to the same level of overall accessibility.

Accessibility Features

We have implemented the following accessibility features on our website:

Navigation & Structure

  • Consistent navigation throughout the website
  • Clear page headings and structure using proper HTML semantics
  • Skip navigation links to bypass repetitive content
  • Logical tab order for keyboard navigation
  • Descriptive page titles on every page

Visual Design

  • Sufficient colour contrast between text and backgrounds
  • Text can be resized up to 200% without loss of content or functionality
  • No content flashes more than three times per second
  • Content does not rely solely on colour to convey information
  • Focus indicators visible for keyboard users

Content & Media

  • Alternative text for images
  • Clear and descriptive link text
  • Form labels properly associated with form controls
  • Error messages that clearly describe the issue
  • Instructions do not rely solely on sensory characteristics

Interactive Elements

  • All functionality available via keyboard
  • ARIA attributes where appropriate for dynamic content
  • Form validation with clear error messages
  • Sufficient time to read and use content

Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies:

Screen Readers

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)
  • Narrator (Windows)

Browsers

Our website is designed to work with the latest versions of:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge
  • Opera

Keyboard Navigation

Our website can be navigated entirely using a keyboard. Common keyboard shortcuts include:

  • Tab - Move to the next interactive element
  • Shift + Tab - Move to the previous interactive element
  • Enter - Activate links and buttons
  • Space - Activate buttons and toggle checkboxes
  • Escape - Close modals and dropdown menus
  • Arrow keys - Navigate within menus and form controls

Known Limitations

While we strive for comprehensive accessibility, some areas may have limitations:

  • Third-party content: Some embedded content from third-party marketplaces may not meet accessibility standards. We have no control over this external content.
  • User-uploaded images: Images uploaded by users may not always have descriptive alternative text.
  • PDF documents: Some downloadable PDF documents may not be fully accessible. Please contact us if you need an accessible alternative.
  • Legacy content: Some older content may not yet meet current accessibility standards. We are working to update this content.

We are actively working to address these limitations and improve accessibility across our entire platform.

Accessibility Tips

Here are some tips to customise your browsing experience:

Adjust Text Size

Most browsers allow you to increase or decrease text size:

  • Windows: Press Ctrl and + to zoom in, Ctrl and - to zoom out
  • Mac: Press Cmd and + to zoom in, Cmd and - to zoom out

High Contrast Mode

Your operating system may have a high contrast mode that can make content easier to read. Check your system's accessibility settings for options.

Screen Magnification

Most operating systems include a built-in screen magnifier. Check your system's accessibility settings to enable magnification.

International Accessibility Standards

We operate in 15 countries and are committed to meeting accessibility requirements in each jurisdiction:

  • European Union: European Accessibility Act (EAA), EN 301 549
  • United Kingdom: Equality Act 2010, Public Sector Bodies Accessibility Regulations
  • United States: Section 508 standards, ADA compliance
  • Canada: Accessible Canada Act, AODA (Ontario)
  • Australia: Disability Discrimination Act 1992

Feedback and Contact

We welcome your feedback on the accessibility of PartsTrace. If you encounter accessibility barriers or have suggestions for improvement, please contact us.

When reporting accessibility issues, please include:

  • The web page URL where you encountered the issue
  • A description of the problem
  • The assistive technology you were using (if applicable)
  • Your browser and operating system

We aim to respond to accessibility feedback within 5 business days and to resolve issues as quickly as possible.

Continuous Improvement

We are committed to continually improving the accessibility of our website. Our ongoing efforts include:

  • Regular accessibility audits and testing
  • Training our team on accessibility best practices
  • Including accessibility in our development process
  • Testing with real users who have disabilities
  • Monitoring and addressing user feedback

Useful Resources

For more information about web accessibility, visit these resources:

This Accessibility Statement was last reviewed on February 11, 2026.