Disclaimer

Information Service Only

PartsTrace is an information service only. We scan online marketplaces and provide notifications about listings that may match items you are searching for. We do not:

• Buy, sell, or facilitate the sale of any items
• Act as a broker, agent, or intermediary in any transaction
• Verify the authenticity, condition, or legitimacy of any listed items
• Verify the identity, reputation, or trustworthiness of any sellers
• Guarantee the accuracy of any marketplace listing information
• Provide legal advice or recovery services

Any transactions you conduct with third-party sellers are entirely between you and the seller. We are not a party to any such transactions and bear no responsibility for their outcome.

No Guarantee of Results

While our AI-powered system scans hundreds of marketplaces, we cannot guarantee:

• That we will find any matches for your registered items
• That matches we find will be accurate or relevant
• That items shown in listings are genuine or as described
• That listings will still be available when you view them
• That prices or other listing details are accurate
• That our service will scan every possible marketplace or listing

Marketplace listings change frequently. Items may be sold, removed, or modified at any time. The information we provide is a snapshot based on when our systems last scanned each marketplace.

The absence of matches does not constitute grounds for a refund or cancellation credit. As a digital service that begins immediately, refunds are not available for unused subscription time. We strongly recommend using our free trial to evaluate the service before subscribing.

AI and Matching Accuracy

Our service uses artificial intelligence and machine learning algorithms to identify potential matches. While we continuously improve our technology, you should be aware that:

• False positives may occur: We may notify you about items that are not actually what you are looking for
• False negatives may occur: We may miss listings that do match your items
• Match scores are estimates: Confidence percentages are algorithmic estimates, not guarantees of accuracy
• Image analysis has limitations: Photos may be unclear, misleading, or not representative of the actual item

You should always independently verify any potential match before taking action. Do not rely solely on our notifications or match scores when making decisions.

Third-Party Marketplaces

We scan third-party marketplaces and websites over which we have no control. We are not affiliated with, endorsed by, or responsible for:

• The content, accuracy, or availability of third-party listings
• The policies, terms, or practices of third-party marketplaces
• The actions of sellers or buyers on those platforms
• Any disputes, fraud, or issues arising from third-party transactions
• Changes to marketplace structures that may affect our scanning

When you click through to a third-party marketplace, you are subject to that platform's terms of service and privacy policy. We encourage you to review those policies before engaging with any seller.

Not Legal Advice

Our service does not constitute legal advice. If you believe an item has been stolen or are involved in a dispute:

• Contact local law enforcement to report suspected theft
• Consult with a qualified legal professional about your rights
• Follow proper legal channels for recovery of stolen property
• Do not attempt to confront sellers or recover items yourself

We strongly recommend seeking professional legal advice for any matters involving suspected stolen property, fraud, or disputes. Laws vary significantly between jurisdictions, and improper actions could expose you to legal liability.

User Responsibility

You are solely responsible for:

• Verifying the accuracy and relevance of any matches we provide
• Conducting due diligence before contacting sellers or making purchases
• Complying with all applicable laws in your jurisdiction
• Any decisions or actions you take based on our notifications
• Protecting yourself from fraud, scams, or misrepresentation
• The accuracy and completeness of the item information you provide to us

We provide tools to help you search for items, but the ultimate responsibility for how you use this information lies with you.

Limitation of Liability

To the maximum extent permitted by applicable law, PartsTrace, its owners, employees, affiliates, and partners shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Any outcomes, decisions, or actions taken based on our service
• Errors, inaccuracies, or omissions in the information we provide
• Service interruptions, delays, or failures
• Third-party actions, content, or conduct
• Unauthorised access to or alteration of your data

You use our service at your own risk. Our total liability for any claims arising from or related to this service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

International Users

We operate in 15 countries: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, and United States.

Laws regarding property, commerce, and consumer protection vary significantly between jurisdictions. We cannot guarantee that our service complies with all local laws in every jurisdiction, and we make no representations about the suitability of our service for use in any particular location.

You are responsible for ensuring your use of our service complies with all applicable laws in your jurisdiction.

Service Availability

We strive to maintain continuous service but cannot guarantee uninterrupted access. Our service may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance
• Technical issues or system failures
• Changes to third-party marketplace access
• Circumstances beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any aspect of our service at any time without prior notice.

Changes to This Disclaimer

We may update this disclaimer from time to time. Changes become effective immediately upon posting to our website. Your continued use of our service after changes are posted constitutes acceptance of the revised disclaimer.

We encourage you to review this disclaimer periodically for any updates.

Contact Us

If you have any questions about this disclaimer, please contact us.